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DELIVERY & RETURNS

DELIVERY

For items that are available in the outlets, please allow 2-3 working days in the UK, up to 7 days in Europe. For the items offered during the sales events and that are not yet at our warehouse, please allow 2-3 weeks from the date of your order for the item to be processed and shipped.

RETURN POLICY

If you are not completely satisfied with your purchase, you have 10 calendar days from the day of receipt to return any unwanted goods.

Please note, to be eligible for a return

  • Returns must be donewithin 10 days of the date you received the item.
  • Indicate your reason for return and include this  within your parcel.
  • A certificate of Posting from the Post Office needs to be requested in case of a query. Without it, we won't be able to give you a refund if your parcel doesn't arrive to Tendre Deal Ltd.
  • All products to be returned must be unused, unworn, and undamaged.  Please return items in their original packaging with original shipping components, including: plastic wrap, hang tags, boxes, dust bags. 

Any item received for return that does not comply with the above stated policy will be returned to the customer at the customer's expense.

Credits can only be made to the original credit card used to make the purchase.  We cannot issue any other form of credit.  Exchanges cannot be accommodated.